I have just been appointed as Service Desk Team Lead for APAC, and my team are located across Asia Pacific. I provide guidance on queries when they are not sure what to do. I conduct training, when necessary, on fields they are not familiar with, and make sure that everyone understands the role they play at Convatec. We are building a new IT hub in Kuala Lumpur so it’s important that we have team players. People who want to learn and have their own impact working towards our shared team goals.
In a word, I’d describe the culture as dynamic. Everyone is a specialist within their fields and working with each other complements well that dynamic. You can really grow here. There is a culture of promoting internally where possible before going external, and I have seen this first-hand with my own progression.
I am excited about the launch of the new Service Desk in July. I’m looking forward to tackling new challenges as we transition everything in-house. We try to approach challenges as opportunities at Convatec.
Being with Convatec for four years, I have grown to appreciate my work more as I understand how much our users value the help I provide them. I have also just been promoted and I was working as an Informational Technology Engineer here for just over four years.
